What makes a good QA/Test Manager?

Q: What makes a good QA/Test Manager? A: QA/Test Managers are familiar with the software development process; able to maintain enthusiasm of their team and promote a positive atmosphere; able to promote teamwork to increase productivity; able to promote cooperation between Software and Test/QA Engineers, have the people skills needed to promote improvements in QA processes, have the ability to withstand pressures and say "no" to other managers when quality is insufficient or QA processes are not being adhered to; able to communicate with technical and non-technical people; and able to run meetings and keep them focused.

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